Return & Refund

At Aoovo, we take authenticity seriously. Every item we sell is 100% authentic and verifiable.

Why We Have This Policy

Many of the products we sell are blind boxes, confirmed-design collectibles, limited-edition items, and other collectible merchandise. These items are authenticity-sensitive and may lose collectible value once opened, handled, or returned.

This policy helps protect product authenticity, prevent item substitution or tampering, and ensure that every customer receives genuine products in their original condition.

All Products Except Book Nook Kits — Final Sale

Except for Book Nook Kits, which have a separate 30-day return policy below, all sales are final unless the item qualifies for after-sales support under this policy and the request is approved by Aoovo.

We do not accept returns, exchanges, or refunds for personal preference, whether the item is opened or unopened. Changes in market or resale value and finding a lower price after purchase do not qualify for a return or price adjustment.

1) Eligible After-Sales Cases

After-sales support may be available if:

• You received the wrong item.
• Parts or accessories that should have been included are missing.
• The item arrived with significant damage not caused by use or misuse, and the issue is clearly documented according to the evidence requirements below.

Claims must meet this policy’s conditions and be reviewed and approved by Aoovo. We cover necessary return shipping for verified issues that qualify for support.

2) Condition Standards

Minor box wear from transit, such as creases, dents, or corner compression, is considered normal and is not covered.

Minor manufacturing variations, including small paint or print differences and normal factory tolerances, are not considered damage.

3) Blind Boxes & Random Items

Blind box contents are 100% random and cannot be selected in advance.

• Duplicates from single blind box / non-whole-set purchases are normal and not eligible for after-sales support.
• If you want to avoid duplicates, we recommend purchasing the whole set, when available. Please check the product page for the set’s assortment details.

4) Confirmed Design (Original Box Packaging)

For Confirmed Design items, the outer box may be pre-opened only to verify the design using the tag card, as noted on the product page. The factory-sealed plastic bag remains unopened, and the item stays intact inside.

Outer box pre-opening for verification is normal and is not a valid reason for a return, exchange, or refund.

If you’d like the outer box to remain unopened, please leave a note in Cart → Order Notes or reach out to us at contact@aoovo.com. We’ll prioritize POP NOW sourcing for unopened-box requests.

5) Unboxing Video Required

All product-related after-sales requests for products other than Book Nook Kits require a single, continuous, unedited unboxing video clearly showing:

• The shipping label and tracking number.
• The package before opening.
• The full unboxing process, from the outer shipping package through the inner packaging to the item received.

Without this video, we may be unable to verify the issue or approve support. The video may also be used for carrier claims where applicable.

Keep the item, packaging, identification cards, and accessories until the review is complete. Additional evidence may be requested.

6) How to Request After-Sales Support

Email contact@aoovo.com within 30 days of receiving the item and include:

• Your order number.
• A clear description of the issue.
• Clear photos.
• The required unedited unboxing video.

Requests submitted after this period may fall outside our voluntary after-sales policy. We will review your request and reply with the next steps.

Book Nook Kits — 30-Day Returns

1) Return Eligibility & Process

You may request a return within 30 days of receiving the item.

The kit must be unopened, unused, and unassembled, with its original packaging, parts, accessories, and instructions intact and suitable for resale.

Email contact@aoovo.com with your order number and return request. Approved returns must be sent within 14 days after receiving our return instructions.

2) Return Shipping Costs

For approved returns under this 30-day policy, you are responsible for return shipping. For damaged, incorrect, or faulty kits, see the next section.

If we provide a return label, its cost will be disclosed in advance and deducted from your refund. If we ask you to arrange return shipping yourself, you must follow our return instructions and arrange shipment at your own expense.

3) Damaged, Incorrect, or Faulty Kits

If your kit arrives damaged, incorrect, incomplete, or with a faulty component, email us promptly with your order number and clear photos or video.

After verification, we may arrange replacement parts, a replacement kit, or an appropriate refund. Replacement parts are subject to availability. We will let you know the expected timing and offer an alternative if the issue cannot be resolved within a reasonable time.

We cover necessary return shipping for verified product issues. Damage caused by incorrect assembly, misuse, or accidental handling is not a manufacturing defect.

Order Cancellations

Contact us as soon as possible if you wish to cancel. We can cancel an order if we are still able to stop it before dispatch. Once handed to the carrier, cancellation or interception cannot be guaranteed.

Return Address & Unauthorized Returns

Do not send items back without prior authorization and return instructions from Aoovo. We will provide the designated return address.

The business addresses listed on our website and the sender address on your package are not return addresses.

We reserve the right to refuse unauthorized returns. If you disregard our instructions and this causes a package to be refused, redirected, discarded, abandoned, or lost, you are responsible for the resulting loss or additional costs. If the package cannot be recovered as a result, no refund will be issued under our voluntary return policy.

Refusing delivery or leaving a package unclaimed does not automatically qualify an order for a refund. Contact us to review the package’s status and available options.

Refunds

Returned items are subject to inspection. We will notify you of the outcome.

Approved refunds are issued to the original payment method, less any agreed return-label fee. Original delivery charges are generally non-refundable unless the issue is confirmed to be our error.

After the refund is issued, please allow 3–10 business days for it to appear, depending on your bank or payment provider.

Delivery Issues

1) Lost or Damaged in Transit

Contact us so we can investigate with the carrier. Confirmed transit loss or damage will be resolved through an appropriate replacement or refund.

2) Delivered but Not Received

Check your mailbox, delivery area, household members, neighbors, and building reception. If the package is still missing, contact us for assistance with a carrier investigation.

Loss or theft after confirmed correct delivery is outside our transit coverage.

3) Shipping Address Accuracy

Provide a complete and accurate address, including the street address, apartment or unit number where applicable, ZIP or postal code, and required contact information, including a phone number.

If you notice an error, contact us immediately. Address changes cannot be guaranteed once processing or shipping begins.

If a package is returned because of an incorrect or incomplete address you supplied, we may arrange reshipment after receiving the returned package, with additional shipping costs paid by you. If the package cannot be recovered or returned because of the address error, we may be unable to provide a refund or replacement.

4) Events Outside Our Control

Delivery times are estimates, not guaranteed arrival dates. Carrier disruptions, customs processing, weather, peak-season volume, and other circumstances beyond our reasonable control may cause delays. We do not accept returns or issue refunds solely because of these delays.

If your delivery is overdue, contact us so we can investigate.

Abuse & Fraud

We reserve the right to review and deny requests involving suspected abuse, fraud, misuse of our after-sales process, item substitution, tampering, or inconsistent supporting evidence under our voluntary after-sales policy.

We may request further information or inspect returned items to verify a claim.

Statutory Rights

Nothing in this policy limits your rights under applicable consumer protection laws. If any provision conflicts with those rights, applicable law takes precedence.

By Placing an Order

By placing an order with Aoovo, you confirm that you have read and agree to this Return & Refund Policy. This does not affect your statutory consumer rights.

For assistance, email contact@aoovo.com.