Terms & Conditions

Last updated: January 8, 2026

1. Overview

Welcome to Aoovo. These Terms & Conditions (“Terms”) govern your access to and use of our website, store, and related services (collectively, the “Services”). The terms “we,” “us,” and “our” refer to Aoovo.

By visiting, browsing, creating an account, placing an order, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

Your purchases and any returns/exchanges are subject to our Return & Refund Policy.

2. Eligibility & Accounts

You must be the age of majority in your jurisdiction to use the Services. Certain products may be labeled not suitable for persons under 15 years old — please follow product-specific age guidance.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate, current, and complete information and to update it as needed.

3. Products & Product Information

We strive to display products accurately. However:

Colors and appearance may vary due to lighting, photography, and your screen/device settings.
Product details, availability, and pricing may change at any time without notice.
We may limit quantities, discontinue products, or restrict sales by customer, region, or jurisdiction.

4. Blind Boxes, Randomness & “Whole Set” Notes

Certain items are sold as blind boxes (mystery products). For blind boxes:

Contents are random and cannot be selected in advance unless the listing clearly states otherwise (e.g., “Confirmed Design”).
Duplicates may occur for single blind box / non-whole set purchases due to randomness.
If a listing offers a “Whole Set” option, set rules (including whether duplicates are included/excluded) are described on the product page and control for that item.
Blind box rules and odds are listed on each product page and control in the event of any conflict.

5. Confirmed Design Items (If Offered)

Some products may be offered as Confirmed Design (Original Box Packaging). Where offered:

Confirmed items are intended for customers who want a specific design/figure.
Packaging and confirmation methods may vary by fulfillment channel. In some cases, the outer box may be pre-opened only to verify the design using the tag card, while the factory-sealed plastic bag remains unopened and the figure stays intact inside.
Confirmed items may be labeled for identification.
Confirmed items are typically priced higher than blind boxes, especially for secret/rare editions.

Please review the product page for item-specific details.

6. Orders, Acceptance & Cancellations

Placing an order is an offer to purchase. We may accept or decline orders in our discretion, including to prevent fraud, address inventory issues, correct errors, or comply with law.

An order is not considered accepted until we confirm it and process payment. Because we process orders quickly, changes, combining orders, or cancellations may not be possible once processing begins. If you need assistance, contact us as soon as possible at contact@aoovo.com and we will do our best to help, but we cannot guarantee changes can be made.

7. Pricing, Promotions & Billing

Prices, discounts, and promotions may change without notice. The price charged is the price shown at checkout at the time you place the order.

Taxes, shipping, and other fees (if applicable) are displayed at checkout unless otherwise stated. Promotional codes and store-issued discount codes may be subject to terms provided at the time of issuance.

You agree to provide valid payment and billing information and authorize us (and our payment processors) to charge your selected payment method for your order.

8. Shipping & Delivery

Shipping timelines are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, peak seasons, or events outside our control.

Depending on inventory availability, orders may ship from different fulfillment locations and may arrive in multiple shipments.

Title and risk of loss pass to you upon delivery of the products to the address you provided, to the extent permitted by law. If delivery tracking shows the shipment was delivered to your provided address, it will be treated as delivered.

9. Return & Refund

Returns, exchanges, and after-sales support are governed exclusively by our Return & Refund Policy. For certain claims, we may request supporting evidence (such as photos or an unedited unboxing video) as described in that policy. If there is any conflict between these Terms and the Returns policy, the Returns policy controls for returns/after-sales matters.

10. Intellectual Property

All content on the Services — including text, images, graphics, logos, product listings, and site design — is owned by Aoovo or its licensors and is protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial use only. You may not copy, reproduce, modify, distribute, or exploit any content without our prior written permission.

11. Optional Tools & Third-Party Links

We may provide access to third-party tools or links. We do not control third-party services and are not responsible for their content, policies, or practices. Your use of third-party tools/services is at your own risk.

12. Feedback & User Content

If you submit reviews, comments, suggestions, or other content (“Feedback”), you grant Aoovo a perpetual, worldwide, royalty-free license to use, reproduce, publish, and display that Feedback for business purposes (including marketing), subject to applicable law.

You represent that your Feedback does not violate any third-party rights and is not unlawful, abusive, or misleading.

13. Errors, Inaccuracies & Corrections

Occasionally, information on the Services may contain errors (e.g., product description, pricing, promotions, shipping). We reserve the right to correct errors and to cancel or refuse orders affected by inaccuracies, even after an order has been submitted, and to issue refunds where appropriate.

14. Prohibited Uses

You agree not to misuse the Services, including by:

violating laws or third-party rights,
attempting to gain unauthorized access,
scraping, phishing, spamming, or distributing malware,
interfering with site security or functionality,
using the Services for unlawful or harmful purposes.

We may suspend or terminate access for violations.

15. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by law, Aoovo and its affiliates, employees, agents, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill arising from or related to your use of the Services or products.

In no event will Aoovo’s total liability exceed the amount you paid to Aoovo for the product(s) giving rise to the claim, except where prohibited by law.

17. Indemnification

You agree to indemnify and hold harmless Aoovo and its affiliates, officers, employees, and service providers from claims arising out of your breach of these Terms, your misuse of the Services, or your violation of laws or third-party rights.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

19. Dispute Resolution; Arbitration Agreement; Class Action Waiver

Please read this section carefully. It affects your rights, including your right to sue in court.

A. Informal Resolution First

Before starting a formal claim, you agree to contact us at contact@aoovo.com and provide a brief description of the issue and your order number (if applicable). We’ll work with you in good faith to resolve it.

B. Binding Arbitration

Except for claims that may be brought in small claims court (if eligible) or claims seeking injunctive relief for misuse of intellectual property, any dispute, claim, or controversy arising out of or relating to the Services, products, or these Terms will be resolved by binding arbitration, rather than in court.

Arbitration will be administered by a recognized arbitration provider and conducted on an individual basis. The arbitrator may award the same damages and relief as a court could award, but only to the extent permitted by law.

C. Class Action Waiver

You and Aoovo agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class or representative proceeding.

D. Opt-Out

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing contact@aoovo.com with the subject line “Arbitration Opt-Out” and including your name and the email used for your account or order.

E. Applicable Law

This arbitration agreement is governed by the Federal Arbitration Act (FAA) and applicable U.S. law. If your local law provides you additional mandatory consumer rights, those rights remain unaffected.

20. Governing Law & Venue

Except where prohibited by law, these Terms are governed by the laws of the United States and the laws of the state in which Aoovo is headquartered, without regard to conflict of law rules. If your local law provides you additional mandatory consumer rights, those rights remain unaffected.

Venue: To the extent any claim is permitted to proceed in court (rather than arbitration), you agree it will be brought in the state or federal courts located in the state where Aoovo is headquartered, and you consent to personal jurisdiction there, unless applicable law provides otherwise.

21. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

22. Relationship with Shopify

Aoovo is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Aoovo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Aoovo, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Aoovo.