Shipping & Delivery

Standard shipping is free on all orders, with no minimum purchase required. Below you’ll find details on shipping destinations, order processing, estimated delivery times, and tracking.

Shipping Destinations

We ship to the following 28 countries and regions:

Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

We currently do not ship to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO military and diplomatic addresses.

Shipping Address Requirements

Please provide a complete residential or business street address, including any apartment, suite, or unit number and the correct postal code, where someone can receive your package.

We do not ship to P.O. Boxes, BFPO addresses, or mail-forwarding services. We do not recommend shipping to hotels or other temporary accommodation.

If you notice an address error after placing your order, please contact contact@aoovo.com as soon as possible. Address changes cannot be guaranteed once an order has been dispatched.

Order Processing

In-stock orders are typically dispatched within 1–3 business days after payment, excluding weekends and holidays.

Out-of-stock items are generally unavailable for purchase. Where available, estimated restock information is shown on the product page. Any item offered for advance purchase will have its expected dispatch timing stated on that page.

If we are unable to dispatch your order within the stated timeframe, we will contact you with an update and the available options, including cancellation and a refund for unshipped items.

Shipping Origin

Orders may ship from the United States or China, depending on availability. Our system automatically selects the best warehouse for your order.

Estimated Delivery Times

Estimated transit times after dispatch are:

Domestic (U.S.) shipments: 3–7 business days
International shipments: 7–12 business days

These estimates do not include the order processing time above. Delivery times are estimates, not guarantees, and may be affected by customs processing, carrier operations, weather, holidays, or seasonal demand.

If you need an order for a specific occasion, please allow additional time and contact us before ordering if you have questions.

Split Shipments

Items in the same order may ship separately when fulfilled from different warehouses and may arrive at different times.

You will not be charged additional shipping fees for split shipments arranged by AOOVO.

Order Tracking

Once your order ships, we will email you the tracking details. You can also use the Track Order link on our website to check your shipment.

Tracking information may take some time to appear after dispatch. If your order ships in separate packages, please check the tracking information provided for each shipment.

Customs, Duties & Taxes

We arrange shipping with applicable import duties and taxes covered, so you would not normally need to pay additional import charges upon delivery.

If a carrier or customs authority requests an additional payment, please contact contact@aoovo.com with your order number and a copy of the payment notice before paying, so we can verify the charge and advise you on the next steps.

Delivery Issues

If your package appears to be lost in transit, arrives damaged, or remains undelivered beyond the estimated timeframe, please contact contact@aoovo.com with your order number and relevant details. We will investigate and arrange an appropriate resolution for confirmed transit loss or damage.

If tracking shows “delivered” but you cannot locate your package, please check your delivery area, household members, and building reception first. If it is still missing, contact us so we can assist with a delivery investigation.

Loss or theft after a completed delivery is generally outside our transit-loss coverage. We assess delivery issues based on the circumstances, available delivery evidence, and applicable consumer rights.

If a package is returned because the address provided at checkout was incorrect or incomplete, additional shipping fees may apply to resend it. Please see our Return & Refund Policy for further details.

Nothing in this policy limits your rights under applicable consumer protection laws.